Our clinic strives to provide timely access for patients requiring attention for minor illnesses and injuries.  As a result, demand for our services has grown substantially and we want to help as many people as possible.

Unfortunately, sometimes people will book an appointment with us and then fail to attend without cancelling their appointment.  We refer to this occurrence as a “no-show”.  The reasons for no-showing are varied and can included:

  • Worsening condition that required a visit to the ER or Urgent Care
  • Was able to get in with own family doctor, paediatrician or nurse practitioner
  • Transportation issues
  • Simply forgetting that the appointment was booked
  • Other issues not listed above

Regardless of the reason, when an appointment is booked and not used, it prevents that appointment from being used by another person in need and we want to prevent this from happening.

Effective spring 2023, the clinic will charge a no-show fee of $75.00 when applicable.  The patient charged a no-show fee will not be allowed to book another appointment with us until the debt is paid.

To avoid no-show fees, make sure to attend your appointment OR make sure to cancel an unneeded appointment by calling us at 431-222-2273 and leaving a message on our cancellation voicemail.  Cancellations need to be made at least 2 hours before the scheduled appointment time.